On this page you can reed the Frequently Asked Questions from our guests. Reeding these questions you can have a good idea of your catered chalet holiday and what you can expect. Do you have a question which is not in the list, please contact our sales team, we like to answer all your questions.
What is a catered chalet holiday?
More fun than a hotel, easier than self-catering and better value than both, a chalet offers all the advantages of holidaying at your own home but without any of the housework. Essentially it should be a relaxed informal and enjoyable skiing or boarding holiday, with our chalet staff keeping the chalet clean and tidy every day, making beds, all the shopping, providing excellent food and creating a convivial atmosphere in which you can enjoy all the benefits of being in some of the top ski resorts in the world.
What includes the arrangement?
Our catered chalet holiday price include: Welcome with bubbles, 7 nights chalet accommodation, 7 days breakfast, 6 days three course dinner (drinks included, except liquor, drinks are not included where you have dinner in a restaurant), room with en suite facilities (as far as the chalet has rooms with en suite facilities), unlimited coffee and tea, afternoon tea, cleaning services, wood for the cheminée fire place, the services of our English speaking chalet staff, bed linen and bath towels. On the chalet staff's day off, the breakfast will be available, but no evening meal.
What is not included: travel, ski pass, hire of equipment, skiguiding/lessons, travel child care/nanny service, insurance, local tourist tax.
What does a menu look like?
Starter: Mushroom and leek risotto garnished with a parmesan crisp.
Main: Honey roasted pork loin in a peach jus. Sage flavoured mash mange tout and roasted root vegetables.
Dessert: Little sticky toffee pudding with a pecan toffee sauce.
Starter: Salmon mousse wrapped in smoked salmon with a sweet chilli sauce, served on a bed of watercress.
Main: Pork fillet wrapped in Parma ham with a wild mushroom sauce on a bed of wilted spinach. Served with spicy lentils and steamed broccoli.
Dessert: Lemon tart with sweet mascarpone and fresh raspberries.
Starter: Warm pesto aubergine and gout's cheese stack.
Main: Mushroom pancakes with thyme roasted tomatoes.
Dessert: Chocolate bread and butter pudding.
Is it possible for the staff to watch over our children?
On the day of arrival you can ask the chalet staff to watch over your children. You can discuss this with your own chalet staff. Our sales team are happy to give you information about professional childcare service in the Alpes.
Can you take it into account when there is an vegetarian, one who eats gluten free or has a nut allergy?
When dinner will be served in the chalet and dieet requirements are noticed at the time of booking, the chalet staff can take this into account while your chaletholiday.
Do the chalet staff have a day-off during the week?
The chalet staff have a day off in the middle of the week. Breakfast will be served on this day but there is no afternoon tea or dinner in your chalet or restaurant. It is not possible to cook in the chalet by yourself on this day.
During your stay all the drinks are included. Except liquor. With breakfast there is coffee, tea, orange juice and milk. The afternoon tea has a dealy change in drinks like coffee and tea, hot chocolate or glühwein. When your dinner is serverd in a near by restaurant drinks are not included during dinner.
Can we lunch in the chalet and using the kitchen?
If you want to lunch in the chalet, discuss this with your staff. The kitchen is a private part of the chalet four our chalet staff. Of course is it possible to use coffeemaker or microwave if you stay in the chalet all day. If you do take a lunch with you can ask your staff for a lunch packed for € 4,50 with two banquets, fruit, candybar and a drink. It is not possible to use the kitchen, this is private part of the chalet for our chalet staff.
Can we decide as a group our own time to using diner.
The chalet staff will propose a diner time. But the staff is always open for small adjustments.
Are there cots or a high chairs available in the chalet?
In all of the chalets is 1 cot and high chair available. If you need more, then you have to take this by your own. You can also contact our reservation department and see what the possibilities are in the village of your chalet.
Is there a washing-machine in the chalet?
In most of the chalets is a washing-machine, but this is only for private use for the chalet staff. When it's really necessary to wash an article of dress you can ask your chalet staff if it's possible to use the washing-machine.
Are pets allowed in the chalets?
Pets are not allowed in the chalets. Exceptions can be made when sole occupancy of a chalet have been booked.
Is there a radio/cd player/tv/dvd player available in the chalet?
Most of the chalets have a radio/cd player. And most of the chalets have television but not always with satellite connection. For more information about a specific chalet we ask you to contact our reservation department.
Is there internet in the chalets?
Yes, all our chalets have Wifi internet acces.
Are there any toys available in the chalet?
In the chalets are no toys available.
What is the smoking policy in the chalets?
If you take sole occupancy of a chalet it's up to the group if they smoke in the ‘stube' (living room) or not. When you booked individual one or a couple rooms and there are other guests in the chalet, you have to discuss this on the day of arrival. It is not allowed to smoke in the bedrooms or during breakfast.
Is it possible to book a short stay in the chalets?
Yes, it is possible to book a short ski trip in the chalets. During the season we have short ski specials on our website. Is the date or the chalet of your choice not on the special offers, you can always contact us to see what we can do for you!
Can I also book individual rooms in a chalet?
The chalets are extremely suited for a couple, children or a little group to book one or more rooms and enjoy of careless holiday. The chalet is like a guest-house and you share the chalet with other guests during the week. You are sharing facilities under which ‘stube' (living room).
Is it possible to book a chalet based on self catering?
Unfortunately it is not possible to book a chalet on self catering. It is possible to book an arrangement without diners but it is not possible to cook by yourself in the chalet. For special prices and discounts for this kind or stay, please contact us.
How can I make a reservation?
You can book a chalet by email, phone or via our website. When you have confirmed the booking we also would like to receive the full names, addresses, ages and email-addresses of you and your party. You can fill this in on our online booking form.
What are the next steps when I made a reservation?
When we received the booking form with all the details we can make an invoice and send this by email or post to you. On this invoice you can see the total amount, the deposit and the final balance. The deposit should be payed at the time of the booking. The deposit is € 100 per person plus reservation fee. The final balance should be payed at least 6 weeks before departure. It is possible to pay by cheque or by banktransfer. When a booking has made less than 6 weeks prior to departure the full amount have to paid in once.
My group and I wants to pay separately, is this possible?
It is possible to send every traveller an invoice. But we charge € 15 reservation fee per invoice. It is also possible that everyone pays separately when they mention the reservation number by payment.
What are the bankdetails from CateredSkiChalets.com?
2803 PK Gouda
IBAN: NL81 RABO 0366 8423 15
Always mention your reservation numer by payment.
When do I receive the travel documents?
When payment have been received in time we send the travel documents around two weeks before departure. We send this information by email or post. When you have booked a last minute with departure within one week we send the information by email to you.
How is the price made up for an individual booking?
Prices are per person per week based on two people on a room with shower/toilet. Children between 2-12 years will receive 40% discount provided that they sleep in their parents room. Infants up to and including 1 year are for free. There is no cot, high chair or catering provided. There are rooms with ensuite shower/toilet and rooms with shared shower/toilet. Rooms with shared facilities are getting a discount of € 30 per person per week, based on two people sleeping on a room.
How is the price made up for a booking of sole occupancy?
book a chalet for exclusive use for your group. This means that no other guests
will be booked into your private chalet. If you book sole occupancy you always
pay for the minimum sleeps of a chalet the basic price. If you are with more
guests than the minimum sleeps than:
- 40% discount for every person more than minimum sleeps.
- children up to 1 year (incl) stay for free, without catering service, there is one cot and high chair in the chalets. If you are with less than the minimum sleeps and still want sole occupancy there is an additional charge for Exclusive use of the chalet.
Is it possible to book a room for single use?
There are not always single rooms in the chalets. But it is possible to book a twin or triple room for single use. This rooms are only available in low season weeks and have an extra charge of € 125 per room per week.
At what time can we be expected in the chalet on the day of our arrival?
From 14:00 pm can you in the chalet and the rooms. If you arrive earlier please contact the staff before arrival. You can leave your luggage in the chalet and wait with some coffee and tea while the chalet staff finished cleaning. You have to leave the chalet before 10:00 am. For late departures (flights/bus transport) you can leave your luggage in the chalet to ski an extra day but it is not possible to use the showers or facilities of the chalet end of the day because new guests are arrived.
As guests from CateredSkiChalets.com do we get any discounts on ski passes, ski rental or ski lessons.
Information about ski lessons, ski pass and ski rental and discounts for this, will you be informed on the day of arrival though your own chaletstaf.